
Connected experience

Care content optimization

Maximize innovation

Upskill your agents
Cut costs with effective self-service support
Qelp is the global leader in online self-service support for any product or service. We deliver:
- Effective online support, consistent across all channels
- Current & easy to use content, available on the official launch for every new product or service
- The latest tools & technology to create, optimize and future-proof support
- Smart tools & content to empower your agents
How Pearson improved customer experience (CX) with effective self-service support
- Ineffective support content & optimization processes
- Low Problem Resolution Score
- High costs driven by large volume avoidable support calls
Results:
- From concept to launch in 5 weeks
- Improved Problem Resolution Score – from 15% to 70%
- $1.4 million saved in the first 3 weeks – deflected support calls
- Increased organic traffic
- Higher customer satisfaction and NPS
- Reduced workload for agents
Eliminate silos with Intelligent Customer Experience (ICX)
Combining strategy, technology & innovation
By connecting systems, data and teams, we turn ambitious customer care strategies into seamless customer experiences. From strategic consulting to solution architecture and optimization, we support you at every step of the process.
Combining effective in-house content production with scalable digital capabilities and strategic expertise enable us to resolve disconnected customer journeys. Making sure that our partners communicate with a consistent voice.


Connected experience
Reduce costs & deliver a great customer experience with effective online support
Supporting over 400 million end-users annually, we deliver an intelligent customer experience that produces tangible outcomes.
- Reducing costs by deflecting support calls with effective self-service
- Unlocking customer loyalty by reducing effort and improving NPS & CSAT
- Ensuring first contact resolution & shorter AHT with advanced agent tools
- Enabling differentiation by delivering a superior experience in every support channel
Care content optimization
Improve online support KPIs in weeks, not months
- Findability – leveraging SEO strategies to maximize online self-service visibility
- Usability – creating easy to use, interactive tutorials, troubleshooters and any type of multimedia content to support the customer journey. Optimizing the content based on data and customer feedback.
Regardless of the starting point, we enable customers to solve their support issues effortlessly.


Maximize innovation
Helping large organizations innovate at the speed of startups
We speed up innovation with targeted Proof of Concepts (PoC).
- Uncovering friction points in the customer journey by combining online & offline feedback
- Rapid solution design & development; in-house content creation
- A prompt go-live followed by optimization sprints improving support KPIs
- Analyzing results and scaling the implementation across the organization
Upskill your agents
Reduce complexity & turn new agents into super users
- Tackles complexity by consolidating legacy systems into one single entry platform
- Provides agents with interactive crash courses & online tutorials for companies’ products
- Equips agents with the right troubleshooters to resolve all common issues
- Helps reduce AHT & repeat calls

Contact Us
Let’s talk
Got any questions?
Give us a call: +31 20 820 2240