Full broadband support
Empower customers & agents with smart installation assistants, remote diagnostics & troubleshooting.
Trusted by 70+ brands and 400 Million end-users
End-to-end support for the full broadband service lifecycle
- Reduce costs: 37% support calls reduction
- Improve CX: NPS +50 (independent client survey)
- Lower Effort = Lower Churn
- 20% reduction of NFF & equipment swaps
- Generate revenues: Targeted In-app upselling & cross-selling
Internet & TV self-installations made easy
No more complicated guides & endless searches for the right PDF. The Qelp Installation Assistant is an engaging support tool for all broadband, TV & fixed telephony installations.
- Effective installation guides, personalized to customers’ situation
- Step-by-step instructions and supporting visuals
- Built-in smart troubleshooter
CLIENT EXAMPLES
Broadband & TV support
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We’re happy to give you a quick product walk-through and showcase how leading global brands:
- Reduce physical samples costs
- Improve agent productivity
- Shorten onboarding time