MILLION ANNUAL USERS
CLIENTS WORLDWIDE
Cutting-edge solutions for any device & service
Smartphone support
Broadband & TV support
Smart Home & IoT support
Software & Apps support
Over 70 brands across 4 continents.
20+ Languages
Part of the SYKES Family
Qelp was founded with the purpose of helping people outsmart technology. As technology continues to evolve, so do we. That’s why we’ve joined the SYKES family, providing you with an even greater suite of services, technology, systems and expertise.
Superior smartphone self-service support
QelpCare Mobile
The world’s leading smartphone solution
Omnichannel support for all devices on the day of market launch.
- 30% support calls reduction
- 85% problem resolution rate
- 40% reduction in AHT & repeat calls
CLIENT EXAMPLES
QelpCare Mobile
Reduce costs & boost loyalty with effective broadband support
End-to-end support for the full broadband service lifecycle
- Reduce costs: 37% support calls reduction
- Improve CX: NPS +50 (independent client survey)
- Lower Effort = Lower Churn
- 20% reduction of NFF & equipment swaps
- Generate revenues: Targeted In-app upselling & cross-selling
Internet & TV self-installations made easy
No more complicated guides & endless searches for the right PDF. The Qelp Installation Assistant is an engaging support tool for all broadband, TV & fixed telephony installations.
- Effective installation guides, personalized to customers’ situation
- Step-by-step instructions and supporting visuals
- Built-in smart troubleshooter
CLIENT EXAMPLES
Broadband & TV support
Intelligent support for all Smart Home & IoT questions
Our homes are getting smarter. However, when an issue arises – more connectivity means more complexity for end-users.
Whether users need assistance with installation or problem solving, The IoT Troubleshooter simplifies the entire process.
- Single support path, covering all device related issues and solving them in real-time
- Smart diagnostics and personalized solutions
CASE STUDY
Software & apps support
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How Pearson improved customer experience (CX) with effective self-service support
The challenge:
- Ineffective support content & optimization processes
- Low Problem Resolution Score
- High costs driven by large volume avoidable support calls
Results:
- From concept to launch in 5 weeks
- Improved Problem Resolution Score – from 15% to 70%
- $1.4 million saved in the first 3 weeks – deflected support calls
- Increased organic traffic
- Higher customer satisfaction and NPS
- Reduced workload for agents
Contact Us
Let’s talk
Got any questions?
Give us a call: +31 20 820 2240