Calculate the Return
on Investment (ROI)
Effective mobile self-service in the first 12 months
- Reduce support costs: up to 30% call deflection
- Improve CX: NPS +50 (independent client survey)
- Lower Effort = Lower Churn
- 20% reduction of NFF & equipment swaps
Trusted by 70+ brands and 400 Million end-users
Results our clients accomplish on an ongoing basis
%
Problem Resolution Score (PRS)
%
Increase in Net Promoter Score (NPS)
%
Reduction in AHT & repeat calls
Improve customer experience, while reducing costs with optimized self-service content & tools
Smartphone guides & tools
Cut costs with effective tutorials, troubleshooters, one-click fixes & support tools for your customers & agents.
Interactive bill explanation tool
Answer customer questions online with interactive bill explanation, detailed cost break downs and interactive tours.
Full broadband support
Empower customers & agents with smart installation assistants, remote diagnostics & troubleshooting.
Software & App guides
Interactive, step-by-step guides for any software or app, optimized for any device or channel.
Cut costs with effective
self-service support
Qelp is the global leader in online self-service support for any product or service. We deliver:
- Effective online support, consistent across all channels
- Current & easy to use content, available on the official launch for every new product or service
- The latest tools & technology to create, optimize and future-proof support
- Smart tools & content to empower your agents
Contact Us
Let’s talk
Got any questions?
Give us a call: +31 20 820 2240